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Customer satisfaction: understanding what it is
Customer satisfaction: understanding what matters so that customers choose us again
3 November 2026
A customer may continue to make purchases even whilst they are already considering another supplier. Externally...
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The customer sees everything. What about you? The power of mystery shopping
The customer sees everything. What about you? The power of mystery shopping
23 June 2025
In his article ‘The customer sees everything. What about you? The power of mystery shopping’, Ezio Maestri highlights...
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Speakers

Alessandro Beccari
Alessandro BeccariHead of Human Resources, Conserva Italia
Alessio Bertuzzi
Alessio BertuzziHuman Capital Development, Streparava
Anita Anderson
Anita AndersonPsychologist
Anna Maria Gandolfi
Anna Maria GandolfiEquality Councillor for the Lombardy Region
Antonio Renzi
Antonio RenziHead of Training at Unicoop Firenze
Claudio Migliorati
Claudio MiglioratiHead of the Sustainability Department, Cassa Padana
Elisabetta Maiocchi
Elisabetta MaiocchiHR Director for Italy, Beauty&Med, Berlin Packaging
Fabio Nebbia
Fabio NebbiaHR Director, Servizi Italia
Giancarlo Turati
Giancarlo TuratiCEO of Fasternet and Chairman of Innex Hub
Ilaria Caccamo
Ilaria CaccamoManaging Director, Italy & Iberia, Indeed
Irene Mella
Irene MellaHR People Development, Sit Group
Lara Bianchi
Lara BianchiHead of Training and the Alleanza 3.0 Academy
Free Anna Insalata
Free Anna InsalataHR Director, Swegon
Lucilla Rizzini
Lucilla RizziniCEO of Ellecubica
Maria Grazia Speranza
Maria Grazia SperanzaFull Professor at the University of Brescia
Marialaura Agosta
Marialaura AgostaHR Internal Communications Manager at Danone
Marina Fantini
Marina FantiniSenior Marketing & Sales Manager for Italy & Spain at Indeed
Milena Saba
Milena SabaChief Operating Officer, E&A Division; HSE & HR Director, Automazioni Industria Capitanio
Nicolò Palazzetti
Nicolò PalazzettiHead of the Art & Management Business Unit at Nomesis and Lecturer in the Sociology of Music at La Sapienza University, Rome
Riccardo Manzotti
Riccardo ManzottiFull Professor of Theoretical Philosophy at IULM University, Milan
Sabina Leoni
Sabina LeoniHead of the Academy, Banco BPM
Simone Brown
Simone BrownDirector of HR & Organisation, Car Clinic
Stefano Bonometti
Stefano BonomettiAssociate Professor of Pedagogy, Department of Human Sciences, University of Insubria
Stefano Livi
Stefano LiviFull Professor, Sapienza University of Rome
Elyannis Del Valle Garcia Lopez
Elyannis Del Valle Garcia LopezNational Account Manager, Indeed
Nicola Urbino Nomesis
Nicola UrbinoSenior Consultant, Nomesis
Luisa Franceschetti
Luisa FranceschettiCEO, Saccheria Franceschetti
Carlo Grazioli
Carlo GrazioliBusiness Development, Grazioli Group

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